OUR MISSION:

To provide superior service and quality products in a professional manner that exceeds our customers’ expectations.

OUR TEAM

Watercrafters started in 1982. Since then we have been extremely fortunate to have a wonderfully talented and dedicated team taking care of our customers. Most have been with us for over 10 years. There are many people who make Watercrafters the very best poolside living resource in the area and we are very proud of all of their accomplishments. Here is a little bit about just a few of them:

Our Retail Division has been managed for many years by Stephanie Claros O’Neil with the help of Mike Rawlins. Both were mentored by the beloved and infamous John Shallcross, who was with Watercrafters for almost 20 years before he passed away. They share his dedication to taking care of our customers and seem to have inherited his excellent memory regarding your pool.

Our Service Division is headed by Jeff Hortin who started with us as a store clerk right after college. He quickly became one of our most experienced service technicians and now oversees our busy, growing service department. He and Steven Low, our scheduler extraordinare, work diligently to meet the unique and varied needs of  thousands of pool owners that we service each season. They know that in all sorts of weather and in all sorts of work environments, Watercrafters’ service teams are skilled professionals that are dedicated to providing you with exceptional service and keeping your pools in top notch shape.

Scott Edmonds is the main point of contact for our Renovations & Remodeling Division. He will help you transform your backyard into a magnificent oasis. Tim Earp, the former manager of our old Rockville store, is another key member of the Renovations Department. He is also the manager of our PoolCarePlus weekly maintenance department. If these two guys can’t figure out a way to keep your backyard looking fabulous, it can’t be done.

John Shallcross

1988-2008

Richard Ransom

Since 2012

Adilio Reyes

Since 2008

Derrick Marth

Since 2010

Joseph Picciano

Since 2017

Jeff Hortin

Since 1988

Brent Marth

Since 2010

Mamadou Coulibaly

Since 2006

Michael Proctor

Since 2017

Ryan Jackson

Since 2016

Stephanie O'Neil

Since 2000

Mike Rawlins

Since 2006

Jose Garcia

Since 2012

Glenn Fair

Since 2017

Zach Firestone

Since 2017

Tim Earp

Since 1992

Scott Edmonds

Since 2005

Juan Sloan

Since 2001

Joane Bergman

Since 2017