Watercrafters started in 1982. Since then we have been extremely fortunate to have a wonderfully talented and dedicated team taking care of our customers. Most have been with us for over 10 years. There are many people who make Watercrafters the very best poolside living resource in the area and we are very proud of all of their accomplishments. Here is a little bit about just a few of them:
Our Retail Division is managed by Mike Rawlins who has been with Watercrafters for several years. He was mentored by the beloved and infamous John Shallcross, who was with Watercrafters for almost 20 years before he passed away. Mike shares his dedication of taking care of our customers and seems to have inherited his excellent memory regarding your pool.
Our Service Division is headed by Jeff Hortin who started with us as a store clerk right after college. He quickly became one of our most experienced service technicians and now oversees our busy, growing service department. He and Steven Low, our scheduler extraordinaire, work diligently to meet the unique and varied needs of thousands of pool owners that we service each season. In addition, our incredible and knowledgeable Watercrafters’ service teams are skilled and APSP certified professionals. Our entire service team are dedicated to providing you with exceptional service and keeping your pools in top notch shape.
Brian Casey is the manager for our Renovations & Remodeling Division. He will help you transform your backyard into a magnificent oasis. Tim Earp, the former manager of our old Rockville store, is another key member of the Renovations Department. In addition, Tim also is the manager of our PoolCarePlus weekly maintenance department. If these two guys can’t figure out a way to keep your backyard looking fabulous, it can’t be done.
We hold the following certifications:
- CMS- Certified Maintenance Specialist
- CST- Certified Service Technician (Tech 1 & 2)
- CPO – Certified Pool Operator