Customer Reviews

Watercrafters takes pride in providing 100% customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our customer reviews to see what some of our clients have said about their experience with Watercrafters.

Always helpful, friendly, and fast.

Lauren E.

Anything you need to know about your pool or exterior pool surrounding these guys are Beyond experts!!! everyone that works there is very knowledgeable very helpful and they can tell you exactly what you need for a healthy pool and good equipment!!

Yiani B.

Great People!  Great Service!  Very knowledgeable and helpful staff.  Just had them rebuild our system and could not be happier with the installation and professional team.

Sandy H.

Great service

Brett L.

Have been going there for years, they know how to get your pool water clear.

Ken W.

Will take care of your pool needs.

Frank S.

Great customer service, very knowledgeable about water service and fair pricing. I've been going there for over 15 years, great support and interest in my pool and it's health. Never been treated badly.

Roger G.

I highly recommend! Great People!  Great Service!  Very knowledgeable and helpful staff.

Joshua R.

I've been using their services for 21 years. All the employees seem to be well trained, and very cheerful and very good at remembering my name and pool particulars. I never feel rushed. They always take time to explain things and are very helpful with suggestions. I use them for my pool as well as got the chemicals for our hot tub.

Michael B.

Very helpful and knowledgeable staff.  They are willing to take their time to educate me and explain what I need to do.  They truly care which is why I always go to them with any questions.

David W.

Potomac, MD

Watercraft's is amazing from start to finish! They truly took care of us like we were family. This entire season they were very patient and informative. The opened our swamp and scrubbed it until it looked brand new! Then they helped us maintain our water all summer with the greatest of ease! The members of the Watercraft's family are so polite and respectful! They always go the extra mile. Now the season is over, and here they are again to close my pool, explain some more things to me. Watercrafts is the most patient and respectful Company that I've ever worked with, and I am looking forward  to working with them again next year. Enjoy your winter see you next May!

Aarynne G.

Rockville, MD

Great customer service. Staff is well trained and friendly. They do nice work. They also have a retail store where you can walk in and bring in a water sample to get tested, get recommendations etc...

Joseph P.

Rockville, MD

This company is a main reason why we as home owners are comfortable owning a pool; this is a truly family ran operation, that cares about its employees, but certainly too, about its customers. This is evident by the fact that the company offers pool school. Yes, a FREE pool school, to help their customers understand the basics about pool maintenance and operations.  

On top of that, their in-store service has always been top-notch, this is not your run-off-the-mill pool store. This is a pool store that cares about your pool and wants to make sure your pool looks fantastic, without spending $$ on trial and error. Easy-to-follow instructions accompany your pool water sample, which detail how to get your pool in great shape.

Their crew, which has opened and closed our pool for the past six (!!) seasons, is knowledgeable, friendly and never afraid to a) tell you the truth about certain parts that need replacement soon and b) provide you tips on how to get your pool looking great in no-time.

Michael W.

Rockville, MD

We just completed a major renovation on a large pool From top to bottom. Everything went well. The Company is friendly and also professional. Subcontractor's craftsmanship and professionalism was also reflective of Watercrafters. The overall design is beautiful. I would definitely use them again.

Karen P.

great customer service always greeted with a smile. Employees are trained well and know how to get my pool crystal blue

Sarah S.

Excellent customer service! Facing a deadline for a double graduation ceremony, Howard made a third visit and we're ready now!

Karen W.

Excellent, honest customer service. Our families have been doing business with them for over 30 years. Owners know their business!

Kathy C.