Who We Are - About Us | Watercrafters
Pool Service Company for Montgomery, Howard & Frederick Counties and the Surrounding Areas.
To provide superior service and quality products in a professional manner that exceeds our customers’ expectations.
Watercrafters started in 1982. Since then we have been extremely fortunate to have a wonderfully talented and dedicated team committed to taking care of our customers. For over 40 years, Watercrafters has been providing quality pool and spa chemicals, trustworthy service and repairs, comprehensive weekly maintenance, top-grade pool equipment and noteworthy pool renovations to Montgomery County, Southern & Western Howard County, Southern Frederick County and the surrounding areas.
Our Commitment to You
Our knowledgeable staff is ready to help you with all of your pool care needs. Our staff carries the following APSP certifications: Certified Maintenance Specialist, Certified Pool Service Technician, Professional Pool & Spa Operator, and Certified Pool Operator. We understand pool ownership is a big investment, and we take pride in providing only the best care for your backyard oasis. When it comes to your pool and spa, you can count on the professionals at Watercrafters.
Our company’s continued success is built upon exceeding your expectations every time you work with Watercrafters. We have a wealth of knowledge that we are committed to sharing.
Most of our Watercrafters team has been with us for over 10 years. There are many people who make Watercrafters the very best poolside living resource in the area and we are very proud of their accomplishments. Here is a little bit about just a few of them:
Our Retail Store is managed by Mike Rawlins who has been with Watercrafters for over 15 years. Mike has a deep knowledge of water chemistry, pool and spa chemicals, as well as pool equipment. He was mentored by the beloved John Shallcross, who was with Watercrafters for almost 20 years before he passed away. Mike shares his dedication to taking care of our customers and seems to have inherited his excellent memory regarding your pool. Our Retail Team is dedicated to providing exemplary watercare advice and a unique shopping experience.
Our Service Division is managed by Jeff Hortin who started with us as a store clerk right after college. Jeff has been with Watercrafters for over 30 years. He quickly became one of our most experienced service technicians and now oversees our bustling service department. He and our service team work diligently to meet the unique and varied needs of thousands of pool owners that we service each season. In addition, our incredible and knowledgeable Watercrafters’ service teams are skilled APSP certified professionals. Our entire service team is dedicated to providing you with exceptional service and keeping your pool in top notch shape.
Brian Casey manages our Renovations & Remodeling Division. Brian has over 30 years of experience in performing and managing pool renovations. He will work with you to transform your backyard into a magnificent oasis. Watercrafters Renovations Team is dedicated to providing excellent workmanship and skilled techniques.
Stephanie O’Neil has been with Watercrafters since 2000. She has worked in all facets of the business starting in the retail store, working in the business operations, and managing both service and PoolCare Plus. Her far reaching experience in the industry has enabled her to bring a wealth of knowledge to running the day to day operations at Watercrafters.
Denise Viener has been involved with Watercrafters as an ERP/Business consultant since 1995. She has vast experience working in an array of different businesses from small to large public companies. Denise is involved with overall Business Operations.
Visit Us Today!
Give us a call or stop by our retail showroom in Gaithersburg to speak with one of our pool care experts.
Pat Ross, Owner
Owner Pat Ross has 25 years of experience in the pool and spa industry, with a focus on water chemistry and problem solving expertise. Pat says that while quilting and decorating are fun during cold winter days, her favorite is water...whether it's at the pool, the lake or on the beach!
Christina Lawson, Customer Service Associate
Christina has several years of experience in retail, as well as a personal pool owner for 15 years. She is affectionately known in her circle of friends and family as the "Cake Baker.” She can do it all and for any occasion...cakes, pastries, candy, and sugar pull.
Morgan Winchell, Customer Service Associate
Morgan has more than 10 years of experience in the pool industry, including service technician, sales, water analysis and pool installation. Morgan is now a full-time elementary physical education teacher and enjoys mountain biking in his spare time, and being a part of the team here at Waterworks during the summer pool season.