Who We Are - About Us
Our Mission
To provide superior service and quality products in a professional manner that exceeds our customers’ expectations.
Our Story
Watercrafters started in 1982. Since then, we have been extremely fortunate to have a wonderfully talented and dedicated team committed to taking care of our customers. For over 40 years, Watercrafters has been providing quality pool and spa chemicals, trustworthy service and repairs, comprehensive weekly maintenance, top-grade pool equipment and noteworthy pool renovations to Montgomery County, Southern & Western Howard County, Southern Frederick, and Carroll County.
Our Commitment to You
Our knowledgeable team is ready to help you with all of your pool care needs. Our team carries the following PHTA certifications: Certified Maintenance Specialist, Certified Pool Service Technician, Professional Pool & Spa Operator, and Certified Pool Operator. We understand pool ownership is an investment, and we take pride in providing only the best care for your backyard oasis. When it comes to your pool and spa, you can count on the professionals at Watercrafters.
Our company’s continued success is built upon exceeding your expectations every time you work with Watercrafters. We have a wealth of knowledge that we are committed to sharing.
Our Team
Most of our Watercrafters team has been with us for over 10 years. There are many people who make Watercrafters the very best poolside living resource in the area, and we are very proud of their accomplishments. Here is a little bit about just a few of them:
Our Retail Store team has a deep knowledge of water chemistry, pool and spa chemicals, as well as pool equipment. They take pride in learning all about your pool and providing all the advice needed to get any pool to perfection. Our Retail Team is dedicated to providing exemplary water care advice and a unique shopping experience.
Our Service Division is managed by Jeff Hortin who started with us as a store clerk right after college. Jeff has been with Watercrafters for over 35 years. He quickly became one of our most experienced service technicians and now oversees our bustling service department. He and our service team work diligently to meet the unique and varied needs of thousands of pool owners that we service each season. In addition, our incredible and knowledgeable Watercrafters’ service teams are skilled APSP/PHTA certified professionals. Our entire service team is dedicated to providing you with exceptional service and keeping your pool in top notch shape.
Our Renovations & Remodeling Division team has over 30 years of experience in performing and managing pool renovations. They will work with you to transform your backyard into a magnificent oasis. Watercrafters Renovations Team is dedicated to providing excellent workmanship and skilled techniques.
Stephanie O’Neil has been with Watercrafters since 2000. She has worked in all facets of the business, starting in the retail store, working in the business operations, and managing both service and PoolCare Plus. Her far-reaching experience in the industry has enabled her to bring a wealth of knowledge to running the day to day operations at Watercrafters.
Denise Viener has been involved with Watercrafters as an ERP/Business consultant since 1995. She has vast experience working in an array of different businesses from small to large public companies. Denise is involved with overall Business Operations.
Visit Us Today!
Give us a call or stop by our retail store in Gaithersburg to speak with one of our pool care experts. Call Today 301-948-8111